Chief Executive Officer
Lou is a well-known and respected executive with a demonstrated track record in both the entrepreneurial and corporate sectors. He has a deep understanding of and commitment to the Australian healthcare sector. He also has a proven track-record of developing innovative corporate strategies and then scaling up organisational capabilities to execute his vision.
Lou began his career in the healthcare industry almost 20 years ago when he founded Peak Health Management. Over 13 years he built Peak Health Management to be Australia's largest and most successful corporate health management company. In 2010 Peak Health Management was successfully acquired by BUPA Australia Ltd. Lou moved to Healthscope to head up their Medical Centres (Primary Care) Division. During his time at Healthscope, he transformed the Healthscope Medical Centres brand, making it the leading provider of chronic disease specific primary care in the Australian market.
Based on his achievements at Healthscope & Peak, he was invited to institute the same strategies at Australia's largest primary care provider, the Independent Practitioners Network (IPN) owned by Sonic Healthcare. The initiatives he implemented have proven to be a resounding success on multiple levels.
Lou arrived at TLC Healthcare in 2013 tasked with utilising his entrepreneurial primary care background to rejuvenate the aged care industry.
Chief Operating Officer
Patsy is a renowned operational specialist in the aged care sector with 28 years’ experience in senior leadership roles. Patsy has held senior positions including Director of Operations, Regional Operations Manager and Regional Director with large aged care providers.
As a Registered Div 1 Nurse with graduate tertiary qualifications, Patsy boasts tried and proven commercial and clinical career results encompassing enhanced operational efficiency, proficient care based resource management, productivity growth and acquisition integration management.
Chief Financial Officer
A qualified CPA, Matthew has over ten years of aged care experience in senior financial roles for large approved providers. During this time Matthew has developed a deep understanding of the social and economic drivers of Australia's aged care system as well as its regulatory and legislative framework.
With responsibilities for growth and financial sustainability, Matthew has been successful in implementing financial strategies to support the growth and development of aged care services including development of new aged care homes and expansion of community services programs.
Matthew brings a range of relevant skills and experience to TLC Healthcare including financial modelling and forecasting, debt structuring, prudential compliance and corporate governance.
Chief Marketing Officer
Adrienne's career in health care began in 2008 when she joined the Marketing & Communications Team at Healthscope and in 2011 she was appointed the National Marketing & Communications Manager. In 2011 Adrienne moved to Marie Stopes International as the Associate Director of Marketing across both their primary care and pharmaceutical divisions.
Adrienne accepted the role of Chief Marketing Officer at TLC Healthcare in 2014 and brings a wealth of skills to the organisation including marketing, public relations, government relations, sales management, communications and business planning.
Prior to her career in health care, Adrienne was an advisor to The Hon. Peter Costello MP, Treasurer and Senator The Hon. Ian Campbell, Minister for Human Services and Minister for the Environment. Adrienne also has many years of experience in the insurance industry both as an underwriter and broker.
Chief Human Resource & Industrial Relations Officer
As a qualified Workplace Relations lawyer and having held a number of senior human resources positions across the health and aged care industry, Kerryn has a lengthy history providing practical and effective people solutions.
Focusing on strong and collaborative relationships across the business and with industrial organisations, Kerryn has been successful in managing the full gamut of human resources issues including compliance, performance management, employee communication and consultation, change management, industrial and employee relations and workplace investigations.
Kerryn also has significant experience in appearing before various industrial relations tribunals including the Fair Work Commission and the Human Rights and Equal Opportunity Commission.
Chief Information Technology Officer
Peter has over 17 years experience in information & communication technology (ICT) in Australia and the UK across a range of industries; some of which include banking, construction, utility, government and health. At his most recent role in a not-for-profit owned insurance organisation he managed the ICT environment and provided multiple cost saving and productivity improving initiatives.
Since Joining TLC Aged Care Peter has focussed on creating an environment that is highly available and secure while identifying major cost benefits across multiple areas of ICT. Providing high return for investment while adding value has been realised by both staff and residents early in his programme of works. A fit for purpose ICT specialist, Peter brings the benefits of multi industry experience to deliver an innovative ICT landscape to TLC Healthcare.
Chief Quality & Risk Officer
Jenny is a Registered Nurse with a Bachelor of Health Management degree and Masters of Science (Dementia). She has a passion to improve the wellbeing of all our residents and patients by ensuring that our staff have the expertise, resources and support to provide the best quality care. Jenny has over 22 years of experience in aged care as an Operations Manager and Regional Director in addition to various roles managing residential care homes. Jenny has successfully implemented person-centred models of care across a number of aged care homes, with outstanding feedback from residents and staff.
Through her leadership she mentors and facilitates the development of our future leaders in aged care.