Margaret Boyd recently celebrated her 100th birthday surrounded by her family and friends at TLC Aged Care Homewood in Hallam. When seeing the large crowd gathered to celebrate her milestone, Margaret said, “If you do all this for the naughty girls I can only imagine what you do for the good girls!”
TLC Aged Care is soaring to new heights with its newest development on the fringe of Melbourne’s CBD. High-rise residential aged care has been discussed in the industry for many years, with several retirement living developments integrating aged care services. But to date, few are dedicated to residential aged care. The construction of TLC Aged Care’s 10-storey facility on the fringe of the Melbourne CBD is changing that.
Once again, TLC Healthcare (TLC) has been recognised in The Australian Business Awards 2017 as an Employer of Choice. TLC has also won a Service Excellence award for its innovative customer satisfaction program. In 2016 TLC received Australian Business Awards for Employer of Choice and Brand Excellence.
TLC Healthcare is one of Victoria’s largest integrated healthcare providers with residential aged care at its core. TLC owns and operates community medical centres that are conveniently co-located with their residential aged care homes. With facilities across Melbourne and the Geelong region, TLC‘s mission is to be leaders in innovative and integrated healthcare renowned for providing wellbeing to their communities. The organisation’s core values are respect, accountability, excellence, collaboration, integrity and innovation. In this interview, CEO Lou Pascuzzi talks about their innovative approach in their services, focusing on the integration of primary care into residential aged care.